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FREQUENT QUESTIONS

PAYMENTS AND SHIPPING

IS THE PAYMENT SECURE?

We work with the most secure payment gateway in Mexico "PayPal" , once your payment has been processed your bank information is encrypted and no one can access it.

PAYMENT METHODS

We want to offer you a quick and easy shopping experience, so we accept different payment methods such as:

  • PayPal
  • Connect
  • Visa
  • MasterCard
  • american express

Your payment will be processed in Mexican Pesos upon check-out. Shopify automatically converts Euros/USD to Mexican Pesos since our platform is registered in Mexico.

TIME FOR SHIPPING

Delivery times may vary depending on the date you make your purchase, as well as your location, the average delivery is between 1 and 6 business days.

Courier services such as Fedex will not work on Good Thursday and Good Friday, so deliveries could take between 1 and 4 business days.

WHAT SHOULD I DO IF MY ORDER ARRIVES WRONG OR INCOMPLETE?

In the event that your order arrives wrong or incomplete, you must contact us, through contact@aurummexico.com , and send your purchase confirmation with your order number in order to review your case and support you in the best way. .

WHEN AND HOW DO I RECEIVE MY TRACKING  NUMBER OF MY PACKAGE?

The guides will be sent until the next business day after you made your purchase and once your order is ready to be delivered to the parcel service, the system will automatically send you a guide number so that you can follow your package on the way home.

I MADE A MISTAKE IN MY DATA SHIPMENT.  HOW CAN I SEND THEM CORRECTLY?

Once the guide has been generated, you must contact the parcel service directly to be able to make any changes to the delivery data. You will need to have on hand the guide number that we sent you to your email.

MATERIALS

WHAT MATERIALS ARE OUR PRODUCTS MADE OF?

Our catalog is made up of a wide variety of accessories such as earrings, necklaces, bracelets, rings, among others, within which we can find materials such as stainless steel, rhodium, brass, metal alloy, .925 silver, gold plated 14, 18 and 24 carats, different types of stones, crystals, pearls, textile materials, among others.

WILL I RECEIVE THE SAME PRODUCT I SEE ON THE WEBSITE?

Yes, except in those products with artisanal processes in which there could be a slight difference in the finish and the natural stones, which may therefore vary in tone and size.

HOW CAN I KNOW WHAT MATERIAL AN ACCESSORY IS MADE OF ?

You can find information about material in the description of each accessory.

WHAT CARE SHOULD I GIVE THE ACCESSORIES?

We make some general recommendations, such as handling your accessories delicately, avoiding any contact with liquids or beauty products that could alter the composition of the materials such as makeup, perfumes, creams, etc. We also recommend that you store your accessories in a place isolated from moisture, dust and sunlight.

Recommendations for a long life:

  • Do not bathe with your accessories.
  • Don't fall asleep with your accessories on.
  • Do not go into the sea or swim with your accessories.
  • Avoid putting sprays, perfumes and creams directly on your accessories

CHANGES OR RETURNS

CAN I RETURN AN ACCESSORY IF I DON'T LIKE IT?

Unfortunately we do not handle changes or returns, unless the item has arrived damaged. Our accessories do not have arrangements, changes or guarantees.